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Terms and Conditions

TERMS & CONDITIONS OF HIRE

Within these terms & conditions, Stretched Out Limo’s Dalkeith shall be known as the Company and the person named on the booking sheet and / or the person signing the confirmation shall be known as the Hirer.

  1. It will be deemed that the Hirer accepts full responsibility for him/herself and for every person in his/her party and accepts the hire conditions as laid out below:
  2. All bookings are pre-booked hire bookings.
  3. The hire duration starts from when vehicle arrives to pick you up at the appointed time / location. Hires that overrun hire period by more than 5 mins caused by the Hirer will be charged at £30.00 per 1/2 hour or part thereof.
  4. Unless otherwise agreed, a deposit of £50 is required for all hire bookings of 1 hour or more in duration, and must be paid at least 5 days before hire date with balance paid in cash on the day.
  5. Unless otherwise agreed, full payment is required for all hire bookings of ½ hour duration, and must be paid at least 5 days before hire.
  6. We cannot accept payment by cheque except with prior agreement
  7. Once deposit or written confirmation or email confirmation is received by the company from the Hirer, a booking will become a positive booking.
  8. In the event of cancellation by the Hirer, any deposit paid would be forfeited, however, the Company has the discretion to refund deposit in unavoidable circumstance such as bereavement.
  9. No responsibility can be accepted for adverse weather conditions, snow, ice, flooding, Gale force winds etc which may cause a delay or full cancellation of a booking by the Company, at any time, including short notice. In these circumstances where The Company cancel’s the booking, any deposits or payment made will be fully refunded.
  10. The Company regularly maintains its vehicles to a very high standard, but even brand new cars can breakdown:
  11. Therefore, for the avoidance of doubt, No responsibility can be accepted for any mechanical, electrical or material breakdown of their vehicles, how so ever caused and, in this unlikely event, every effort will be made for the immediate repair of the vehicle so that the journey can continue or the Hirer will be transferred to another vehicle or vehicles and any reasonable extra cost incurred will be borne by the Company or a full refund given. Please note: Any alternative vehicle may not necessarily be another stretch limousine and may in some cases be an 8 seater Taxi Cab or two 5 seater Taxi Cabs dependant on number of passengers on board.
  12. This would certainly be the case where passengers are due to be at a certain location for a specific time e.g. a Wedding, and awaiting breakdown mechanic would not be a suitable alternative.
  13. In the event of vehicle breakdown or accident, the Company accepts no responsibility for any missed connections, functions, or other events how so ever caused, or for the fact that passengers arrive at their function in a standard Taxi Cab instead of a Limousine.
  14. In the event of a breakdown or accident to any pre booked vehicle, prior to the date of hire, every effort will be made to supply a similar or alternative vehicle at The Company’s discretion.
  15. If this is not possible, the Hirer will be informed as soon as practically possible in order that they themselves may seek other form of transport from another limo company. This may be a last minute situation.
  16. The Company reserves the right, at any time to change or substitute one pre booked vehicle with another vehicle of same type and colour.
  17. The vehicle rental includes all bridge tolls, fuel and parking fees and is supplied with 1 bottle of complementary sparkling wine provided that at least one passenger is aged 18 or over with ID. Glassware and napkins for use within the vehicle only.
  18. The consumption of food, crisps, sweets etc is not permitted within the vehicle unless prior agreement is sought.
  19. In compliance with present Laws, NO SMOKING IS PERMITTED IN THE VEHICLE AT ANY TIME
  20. The Hirer will be fully responsible and held liable for any damage caused inside or outside the vehicle by the Hirer or any member of his/her party, how so ever caused. The Hirer will be liable for the total cost of the repair and or valeting of the vehicle by a repairer or valeter of the Company’s choice. Further, the Hirer will be liable to pay a fixed daily rate while the vehicle is out of commission for repairs, and will be liable for any losses incurred due to loss of bookings whilst vehicle is off the road.
  21. The Company, its representatives and its drivers reserve the right to refuse entry to the vehicle to any person they deem unfit for whatsoever the reason. Similarly the Company and the drivers can refuse to continue the journey if any person or persons on board behave in such a manner which may be detrimental to other persons or to the vehicle and its contents. In this event no refund will be given. Persons of 16 and over who behave in the above manner may be ejected from the vehicle to make their own way home; where passengers are under 16 the vehicle will wait by the roadside until a parent or guardian arrives to remove them. Under extreme or emergency circumstances, the driver will flag down or call the Police to attend.
Stretched Out Limos logo

Opening hours

Tel      0131 654 1010

Office hours are 9am - 5pm

Mob   07876 710 476

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Address

Stretched Out Limos
10 / 12 Edinburgh Road
Dalkeith
EH22 1JZ

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